Shipping policy

1. General Shipping Terms

  • Our online store is based in France, and we ship to locations within the United Kingdom.
  • After placing your order, you will receive an email confirmation with a tracking number as soon as your order is dispatched.
  • We strive to deliver orders within the estimated timeframes but are not responsible for delays caused by postal services, customs procedures, or unforeseen circumstances.

2. Delivery Times

  • Standard Shipping: Delivery typically takes between 5 to 10 business days from the date of dispatch.
  • Express Shipping: Delivery takes approximately 2 to 5 business days and is available upon request for an additional fee.

Please note: Delivery times are estimates and may vary during holidays or due to the shipping carrier’s workload.

3. Shipping Costs

  • Standard Shipping: Fixed rate of €10 for all orders.
  • Free Shipping: Available for orders over €100.
  • Express Shipping: Calculated individually based on the weight and volume of the package. The cost will be displayed at checkout.

4. Customs Fees and Taxes

  • Since shipments are from France to the United Kingdom, additional customs fees and taxes may apply and are the buyer's responsibility.
  • The buyer is responsible for any customs duties, taxes, or other fees upon receiving the package. Please check the import regulations for the United Kingdom before placing an order.

5. Order Tracking

  • Once your order has been dispatched, we will send you a tracking number to check the delivery status on the courier's website.
  • If you have questions about your order status, please contact our customer support team.

6. Damaged or Lost Parcels

  • We carefully pack orders to minimize the risk of damage. However, if your order arrives damaged, please contact us within 48 hours of receipt with photos of the product and packaging.
  • In the case of a lost parcel, we will work with the courier service to resolve the issue. If the parcel cannot be located, we will offer a replacement or refund.

7. Returns and Exchanges

For information about returns and exchanges, please refer to our Return Policy.